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"A calm, well organised ward"

About: Craigavon Area Hospital / Ambulatory Care - Medical Craigavon Area Hospital / Emergency Department

(as the patient),

Went to A&E at Craigavon Area Hospital at 7 am in the morning with swelling beneath my knee, bruising and hot area on my leg. Went through triage and bloods then waited in the main A&E until I was called.

There was about 20 People in waiting area about 8:45 -9.00 about 5 names were called and brought into the Ambulatory ward.

I was given a  seat in number 4, have been in Craigavon a few times over the years but never to this unit. The staff ,Consultant ,Doctors ,Nurses and support staff where very helpful and friendly from the first meeting taking great care of me This ward is for overflow of A&E and is an excellent idea for taking pressure off A&E during the day.

Also I was treated with IV antibiotics was able to go home that day and come back for more IV the next day this keeps beds free for critically sick people.

I received scans X-rays and blood tests and seen these on computer and explained by Dr about my condition.

I just want to thank all the staff Consultant, Doctors, Nurses, Care Assistants and the great Facility worker who provided me with refreshments throughout my time on this calm, well organised ward. Thank you for my excellent care.

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Responses

Response from Aileen Donnelly, Clinical Sister, Discharge Lounge, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust last month
Aileen Donnelly
Clinical Sister, Discharge Lounge, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 25/09/2025 at 14:02
Published on Care Opinion at 14:02


Hello,

Thank you for your lovely comments about the Ambulatory Care Unit.

We really appreciate you taking time to leave feedback, I will share this with all staff.

Wishing you a speedy recovery

Thank you

Aileen Donnelly

Ward Manager

Ambulatory Care Unit CAH

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