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The process was seamless and on time

Posted By bluesc34

"The process was seamless and on time"

About: Stone treatment Centre: Northern Ireland Extracorporeal shockwave lithotripsy (ESWL)

(as the patient),

Today I had ESWL treatment at Craigavon area hospital recently. I found the staff, (especially Seanín & Kate) extremely diligent and helpful making me feel at ease. The process was seamless and on time.

My only observation would be regarding the waiting area which I found uncomfortable & unwelcoming.

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Response from Laura McAuley, Urology Specialist, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 weeks ago
We are preparing to make a change
Laura McAuley
Urology Specialist, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 25/09/2025 at 15:26
Published on Care Opinion at 15:26

Thankyou for taking the time to give feedback on the service. We are glad to hear that your experience was positive, but do acknowledge that the waiting area is not welcoming or comfortable. Space is at a premium in the hospital but we will review and consider alternatives to our current waiting space to aim to improve this experience for future users.

Thankyou again for your constructive feedback.

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