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Helped to make a stressful time a relaxed experience

Posted By TeresaB73

"Helped to make a stressful time a relaxed experience"

About: Royal Alexandra Hospital / Gynaecology/Colposcopy Outpatients

(as a service user),

Attended my GP who referred me to the gyn clinic - then I received a telephone call from the clinic to attend that weekend.

The healthcare worker & sonographer (sorry do not recall their names) were so kind, caring, friendly & helped to make a stressful time a relaxed experience! Thank you so much & keep up the good work! These ladies are a credit to the NHS x

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Responses

Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde 4 days ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde

Submitted on 24/09/2025 at 11:36
Published on Care Opinion at 11:36

picture of Nikki Harvey

Dear Teresa,

Thank you so much for taking the time to share your feedback. I’m so pleased to hear that our team were able to make you feel cared for and supported during what can understandably be a worrying time. Your kind words mean a great deal, and I will ensure they are shared with the staff involved – they will be delighted to know the positive impact they had.

We are very proud of our team, and it’s wonderful to hear they helped make your experience a more relaxed one.

With best wishes,

Nikki


Nikki Harvey Lead Nurse, Gynaecology/ACS

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Response from Jennifer Harvey, Senior Charge Nurse, Gynaecology Outpatients, Inverclyde Royal Hospital/Royal Alexandra Hospital, NHS Greater Glasgow and Clyde 4 days ago
Jennifer Harvey
Senior Charge Nurse, Gynaecology Outpatients, Inverclyde Royal Hospital/Royal Alexandra Hospital,
NHS Greater Glasgow and Clyde

Submitted on 24/09/2025 at 11:40
Published on Care Opinion at 11:40

Dear TeresaB73

Thank you so much for taking the time to feedback on your recent visit to Gynaecology Outpatients department Royal Alexandra Hospital.

I am glad you felt the staff were kind, friendly and caring during your appointment and that during a stressful time you felt relaxed.

I will pass this positive feedback onto the Sonographer and Health Care Support Worker that was taking care of you, who I know will be delighted to hear your lovely words.

Take Care

Jen

Jen Harvey Senior Charge Nurse Gynaecology Outpatients RAH IRH VOL

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