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"I feel totally ignored"

About: Bethesda Medical Centre Northdown Surgery Queen Elizabeth The Queen Mother Hospital / Cardiology

(as the patient),

I had heart afib, the GP sent me to the hospital as it was urgent and they said I have heart block. I went to the hospital and they said I can't as I have a pacemaker but they confirmed I was in Afib. They felt I was safe to go home so they discharged me to my GP.

My GP said that they would put me on a waiting list for a cardiologist to have an ablation. They said that I could get bumped up if I paid £250 for an appointment or else I'd have to wait. I have paid NHS allowance my life and don't see why I should be treated to this so I didn't pay.

This was in March. I have heard nothing since. The waiting list extends itself every week. I feel totally ignored. I changed surgery hoping to get better attention and now I have pain in my leg. I have asked for some attention there but the surgery has not done anything, not even invited me for an appointment. I feel like the NHS is seeing me as unimportant.

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Responses

Response from Josh Page, Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 3 weeks ago
Josh Page
Patient Feedback Co-Ordinator, Patient Voice and Involvement,
East Kent Hospitals University NHS Foundation Trust
Submitted on 13/10/2025 at 15:10
Published on Care Opinion at 15:10


Thank you for sending your feedback.

I am so sorry to read that you have had such a difficult experience and completely appreciate how frustrating this must all be for you when you are already struggling.

Please could you email my team via our email address which is ekhuft.patientvoice@nhs.net with your full name, DOB and postcode and a contact number for yourself and I will try to see if our team can assist.

I look forward to hearing from you.

Kind regards

Josh

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