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"Excellent care in the TIA clinic"

About: Torbay Hospital / Cardiology

(as the patient),

Recently I was referred by my GP to the fast track TIA clinic. I was incredibly impressed when someone rang me the very next day with an appointment. 

The clinic itself was very well organised and I was able to have all the tests I needed, as well as see the specialist practitioner, all within two hours. All the staff I encountered were polite, professional and reassuring. Every area of the hospital that I saw was clean and well presented. 
Amid so much negativity and complaints about the NHS and the services it provides, I feel it’s more important than ever to speak up and say when we have had a positive experience, and I definitely have had a positive experience this week. I’d be grateful if you could feed this back to the staff concerned. Thank you from a happy and reassured patient. 
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Responses

Response from Faye Sutton, Patient Safety Specialist (Patient Experience), Torbay and South Devon NHS Foundation Trust 4 weeks ago
Faye Sutton
Patient Safety Specialist (Patient Experience),
Torbay and South Devon NHS Foundation Trust
Submitted on 25/09/2025 at 14:49
Published on Care Opinion at 14:49


picture of Faye Sutton

Dear pelicanrh87,

Thank you so much for taking the time to tell us about your recent experience of the TIA clinic. It is really gratifying to hear that this had such a positive impact on you.

I will certainly make sure that the senior manager for the clinic is made aware of your feedback and have the utmost confidence that this will be shared with everyone involved with running the TIA clinic.

Our staff come to work to do their best and it's so important, as you said, to make sure they know when that has been appreciated and reflected back. Thank you again for sharing your thoughts with us.

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