"Lost faith in management"

Many incidents involving management of the site, but nothing ever seems to stick.

The incidents range from refusing to investigate the false declaration by ward staff in regards to the administration of a controlled drug.

Being verbally aggressive to myself (the relative of a patient) when they were requested to keep a vulnerable patient in a place of safety. The staff member said they did not care that a patient was discharged with belongings and being left to fend for themselves in the entrance foyer.

When questioned about a duty of care they continued on being rude and sticking to the statement about not caring. I eventually managed to get my relative kept on the ward until collected. I had to wait for the nurse from  management to come to the ward and admit they should not have said what they did. But it happened and they can't take back the damage that is done.

Again problems with my relatives controlled drugs not being administered for her to take home.

A prescription was eventually written out to be taken to an outside pharmacy, this was incorrect and refused by the pharmacy. I have a photo of the script that was returned to site management

On another occasion I called to talk about how my relative was upset and threatening to abscond after an incident on the ward.

The person I spoke to was busy and about to hand over to another staff member. I was asked by them if I was going to visit my relative later in the day. I confirmed that I was and they told me to pop up and see them when I came in.

Later in the day I came in to the hospital and asked the receptionist if they could direct me to the site office. They went through the motions of saying it was unusual and they would need to find out. I was escorted to the site management office and met at the door by a unhelpful staff member that made me feel uneasy and was generally combative in manner.

Eventually it was agreed that I would go to the ward and be seen by another member of staff, this then happened and I was final given the answers to my questions and a plan was agreed to quell my concerns.

A member of staff from security management was supposed to investigate this but gave me no information that I requested to help my case but insisted I give permission for what I said to be passed on to the other party's.

The result was an insult and was not even put through the correct official complaints procedure.

I can't condemn the management, some have been professional and caring, they sorted out problems with no fuss and were very good especially one staff member in particular..

This has left me with a feeling of being belittled, discriminated against in regards to my partner and my medical conditions by management.

From my recent experience, my general picture of management is they have not wanted to help my relative any myself as a family member..

I no longer have any faith in the management in the RDUH Wonford site to carry out a caring, unbiased or professionally efficient service.