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"They are absolute angels"

About: Airbles Road Centre / Strathclyde Ward

(as a relative),

My brother has been in the care of the staff at Strathclyde ward for 3 months due to terminal mouth cancer.

I cannot begin to express how caring the staff have been. Katherine and her team cared for my brother with compassion and dignity. All of the staff knew him so well. Jennifer, Lucy, Marion, Ruth sorry there are others are a credit to this ward. And the male nurse who looked after my brother can't remember his name. Nothing was too much trouble. I have to mention Dr Falconer. I never met her but when talking on the phone she was very compassionate and caring re my brother's needs.   

There was talk of moving my brother to a hospice but in the end he passed surrounded by staff who cared about him and knew him well.  

From support workers to nurses I cannot praise them enough. They are absolute angels.  

I want to say thank you to these amazing people.  They are a credit to the NHS. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire yesterday
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 13/10/2025 at 17:31
Published on Care Opinion at 17:31


picture of Jennifer Montgomery

Dear Happychops 59,

Thank you for sharing your experience at the Strathclyde Ward.

Please accept my condolences on the passing of your brother. I am pleased to hear of the level of care your brother received from all the nursing staff. It must have been very reassuring for you all knowing he was so well looked after and that he was being cared for by staff who knew him in the end.

I will ensure your kind words are passed on to the whole team who I am sure will take pride in hearing your feedback.

With warmest wishes,

Jenni

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