"Inadequate help from my GP Practice"

I called my GP (it took them over 45 minutes to answer and they had no call-back system for their phones) surgery as I had been discharged from hospital a couple days prior and I needed to inform them that my medications had been changed.

I asked the receptionist for their email so that I could email over my discharge summary. The receptionists said they do not have an email address, and that if I wanted to send in my discharge letter, I would either need to bring it into the surgery or follow the link on the website. I explained to the receptionist that I had suffered a stroke in February which had left me unable to use the left hand-side of my body, which made following links etc on websites difficult. The receptionist then suggested that I could always come into the surgery with it. I again explained that I had had a stroke and was unable to walk.

This whole situation made me feel totally helpless, as this surgery clearly has absolutely no procedures in place for people who are disabled or unable to contact them in the way that the surgery wants you to contact them.

I asked the receptionist why I couldn't just email them my discharge summary and they responded that we do not have the capacity to answer patient emails. I informed them that my discharge summary did not need a response back to me, it just needed them to amend my medications.

I cannot be the only patient who feels unable to get the help that they need from this GP Surgery.

I was under the impression that "YYGP" (You and Your GP) was what you could expect from your GP. Clearly this surgery doesn't care about patients. Hopefully someone like the CQC may take a look at them and see how they operate and how they make their patient feel.  There is no patient care.