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Treated with such care

Posted By ClaireMagnus

"Treated with such care"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a service user),

Our son had acute pains in his stomach and was treated with such care, compassion and diligence by all the staff. Thanks to doctor/surgeon Angela who made my son feel really cared for and took time to reassure him and us. Thanks also to nurse Courtney for being so thoughtful and professional too. We were all overwhelmed by the service provided and how diligent all staff were. 

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last week
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 01/10/2025 at 05:59
Published on Care Opinion at 05:59

picture of Karen Hughes

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Dear ClaireMagnus,

Thank you so much for taking the time to share your kind words. I'm truly grateful to hear that your son received such compassionate and diligent care during what must have been a very worrying time for your family.

I’ll make sure that Dr. Angela and Nurse Courtney receive your heartfelt thanks—they’ll be so pleased to know their care and professionalism made a difference. Feedback like yours means a great deal to our team and reinforces our commitment to providing the highest standard of care.

Wishing your son a smooth and speedy recovery.

Warm regards,

Karen

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