Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

My Mum’s care

Posted By Smiling with eyes

"My Mum’s care"

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

Mummy fell in her care home. She was attended to by 2 paramedics & taken to the Ulster Hospital by ambulance. 

The paramedics Phil & Bert were excellent- caring, compassionate, professional & good fun!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 weeks ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 25/09/2025 at 10:34
Published on Care Opinion at 10:34

picture of Maggie Hamilton

Good morning Smiling with eyes,

I am grateful to you for taking the time to share your experiences of the Northern Ireland Ambulance Service. It was heartening to learn Phil & Bert were excellent- caring, compassionate, professional & good fun. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I would like to share your feedback with Phil & Bert and in order to locate them I would require the following information:

o Date and approximate time of the incident

o The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at:

Maggie.hamilton@nias.hscni.net

I hope your mummy is recovering well.

Kind regards,

Maggie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k