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The experience was simply outstanding

Posted By Sliema

"The experience was simply outstanding"

About: Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as the patient),

I recently spent 7 anxious hours at the Admissions Unit AU1 at Victoria. The experience was simply outstanding. Sent in by my concerned Inverkeithing surgery, with a suspected minor heart attack SMI and acute bronchitis. I was  met with compassion, kindness, reassurance, sympathy, patience. expertise, and professionalism of the highest order. I was checked thoroughly, on arrival by a young resident doctor. I had bloods, ECG, Trace, Nebuliser and an X-Ray, The wonderful, fun, attentive Nurses were Heather (Charge Nurse), Sarah and Chloe who were so kind and caring. Another resident Dr called Sari kindly did my prescription and Heather my detailed discharge letter. I  am in their debt.

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Responses

Response from Jamie Beveridge, Acting Senior Charge Nurse, Admissions Unit One, NHS Fife last month
Jamie Beveridge
Acting Senior Charge Nurse, Admissions Unit One,
NHS Fife

Submitted on 23/09/2025 at 10:30
Published on Care Opinion at 10:30

Good morning,

Thank you for taking the time to share your care opinion. I am very pleased to read your kind comments regarding the care you received. I will ensure your feedback is shared with the individuals mentioned and the wider team.

I understand how anxious you must have felt, and I am glad that your experience with us was positive and that you were made to feel at ease and reassured.

Wishing you all the best in your recovery.

Kind regards,
Jamie

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Update posted by Sliema (the patient)

I would like to enhance my Review by asking the name of the outstanding expert young Lady Resident Doctor, whom Nurse Sarah took me to on my arrival at AU1 thank you.This Doctor had read my background in considerable detail and was very impressive and thorough.

Response from Jamie Beveridge, Acting Senior Charge Nurse, Admissions Unit One, NHS Fife last month
Jamie Beveridge
Acting Senior Charge Nurse, Admissions Unit One,
NHS Fife

Submitted on 23/09/2025 at 13:58
Published on Care Opinion at 13:58

Hello,

If you would like to phone me on 01592 643355 ext 22373 I can get your details and look at your notes to establish which DR reviewed you.

Thanks

Jamie

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Response from Jamie Beveridge, Acting Senior Charge Nurse, Admissions Unit One, NHS Fife last month
Jamie Beveridge
Acting Senior Charge Nurse, Admissions Unit One,
NHS Fife

Submitted on 26/09/2025 at 12:43
Published on Care Opinion at 12:43

Hello John,

As per our our phone call the Doctor that assessed you in AU1 was called Dr Raisa Fernandes. I will forward her on your care opinion and make sure she receives the praise you have kindly given in this post but also by telephone.

Thank you again

Jamie

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