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"Extremely impressed with the service I received"

About: Barnstaple Health Centre / Barnstaple Sexual Health

(as the patient),

The receptionists very helpful and polite. The nurse went out of her way to make me feel at ease and kindly reassure me regarding all my concerns.

I was given time to answer all her questions in depth and add my own thoughts, such as other symptoms I thought might be related.

I did not once feel I was being rushed or not fully listened to.

A specialist was brought in to examine me and diagnosed my problem.

Both the nurse and the specialist were extremely polite, respectful and professional.

I was diagnosed, advised, given a prescription cream (not just the paper prescription) which they had the foresight to keep in stock, had a blood test, urine test and swab test all within the space of an hour.

This was a Friday afternoon at the 'walk in' clinic, and I didn't even need to wait for an appointment.

So in summary I am extremely impressed with the service I received.

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Responses

Response from Receptionist, Devon Sexual Health - Barnstaple, Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 24/09/2025 at 10:44
Published on Care Opinion at 11:10


Dear geminiyw94,

Thank you for taking the time to provide feedback following your visit to our clinic. It is lovely to read that you felt that the team were polite, respectful and professional when you attended and you didn't feel rushed. I will forward your feedback to the rest of the team.

Please don't hesitate to contact us if you need any further advice or an appointment either by phoning 0300 303 3989 or looking up our Devon Sexual Health website which has lots of information.

Kind regards,

Teresa

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