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Outstanding care at every point

Posted By carbon

"Outstanding care at every point"

About: Redlands Primary Care Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / Acute medical admissions (AMU) Royal Devon & Exeter Hospital (Wonford) / Cardiology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

The care that I have received at every point in my recent episode of heart problems has been absolutely outstanding.

First, I must praise the local GP practice (Redlands, Crediton) where I was seen first thing on a Monday morning by a skilled, thorough paramedic, who checked me very carefully after noticing a problem with my heart at the weekend, and ordered an ECG on the next day. 

I missed that appointment, because I was taken to Wonford by ambulance, when the situation worsened abruptly in the morning. The ambulance arrived only three minutes after my 999 call, and the paramedics had the situation under control in as much time again, thanks to their competence. 

On admission to the ED, the care that I received from Dr Brown can once again only be described as outstanding, before sending me to the AMU, where I received more superb care from the team. Specifically, one nurse Gina and several colleagues (I did not see their names) rescued me instantly when I suffered a serious problem, which they resolved quickly. 

For the following week, I received numerous tests, scans, and was continuously monitored.  When I think of the attention to every detail and the excellent level of care that I received, I feel quite emotional about it.  Everybody at every pay grade was brilliant; I feel sorry I cannot name and thank each one personally.  Their care really speeded my recovery.  Thank you very much to all.

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Responses

Response from Tracy Preston, Clinical Nurse Manager for Cardiac Cath Labs (Eastern Services), Cardiology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Tracy Preston
Clinical Nurse Manager for Cardiac Cath Labs (Eastern Services), Cardiology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 24/09/2025 at 13:50
Published on Care Opinion at 13:50

picture of Tracy Preston

Hi carbon,

Thank you so much for taking the time to report how pleased and well cared for you felt during your recent episode of ill health.

These times in our lives are understandably stressful so for you to have received attention to detail and an excellent level of care from all the healthcare services you accessed from the very beginning of your journey is wonderful to read and this kind of feedback it great for us to celebrate!

We wish you a continued recovery and very best for the future

Kind regards

Tracy

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Response from Ruth Edwards, Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Ruth Edwards
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 24/09/2025 at 18:32
Published on Care Opinion at 18:32

Dear Carbon

Thankyou for your feedback. I will ensure Gina and the team are aware, it is always lovely to things have gone well.

we wish you a speedy recovery

Ruth Edwards

CNM

Triage & SDEC

Acute medical unit

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Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 2 weeks ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 02/10/2025 at 16:43
Published on Care Opinion at 16:43

Afternoon Carbon,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We hope you are on the mend, and are sorry you had to use our services in the first place!

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

The Patient Engagement Team

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