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I am listened to and treated with respect

Posted By KMcGzt64

"I am listened to and treated with respect"

About: Royal Devon & Exeter Hospital (Wonford) / Breast care and breast surgery Royal Devon & Exeter Hospital (Wonford) / Cancer Services

(as the patient),

I had my annual review this week, 4 years on since my original diagnosis and treatment.

Dr Hwang has been my oncologist throughout. During treatment, especially difficult because we were still in the middle of Covid pandemic I have felt safe and in and extremely good hands.

At my annual review I am listened to and treated with respect. No niggle, ache or pain is dismissed and is always checked out.

I feel lucky that we have such a service that always has the needs of the patient at the centre of all treatment.

I will be forever grateful for his knowledge and patience, thank you x

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Responses

Response from Suzie Avery, Lead Breast and Breast Reconstruction CNS (Eastern Services), Breast Clinical Nurse Specialist Team (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Suzie Avery
Lead Breast and Breast Reconstruction CNS (Eastern Services), Breast Clinical Nurse Specialist Team (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 30/09/2025 at 11:41
Published on Care Opinion at 11:41

picture of Suzie Avery

Dear KMcGzt64,

Thank you for taking the time to post about your experience within the breast team, and specifically under the care of Dr Hwang.

It is wonderful to hear that throughout your treatment, you have felt safe, listened to and respected - something we all aim to do, and always with our patients at the centre of everything we do.

I will be sure to share your kind words with Dr Hwang and the team.

Very best wishes

Suzie Avery

Lead Breast and Breast Reconstruction Clinical Nurse Specialist

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Response from Clare Rowley, Clinical Matron (Eastern Services), Cancer Services (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Clare Rowley
Clinical Matron (Eastern Services), Cancer Services (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 30/09/2025 at 12:06
Published on Care Opinion at 12:06

Hello KMcGzt64

Thank you for the very positive feedback for Dr Hwang and the cancer services team. It's great to hear that you feel listened to and well cared for during the last 4 years. I will share your feedback with the team.

Many thanks

Clare Rowley

Clinical Matron

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