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"Extractions That Needed To Happen"

About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as the patient),

I really wasn’t looking forward to having a wisdom tooth and a couple of root canal molars removed but the team on the day, who’d already had a difficult start with the M5 being closed, were running late, but still took the time to put me at my ease and were in friendly mode.

Big props to Yash, Ivankee and Ewa who were continually checking and more importantly explaining what was going on throughout the procedure. The funny noises, cracking, pulling and pushing were all put in perspective as they occurred and being reminded to breathe and relax were kindly words that I didn’t expect.

Even being asked what I’d like to listen to was great. Thanks to Yash and the team for above and beyond the call of duty service. Even being scolded for not having breakfast !

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Responses

Response from Dianne Cooper, Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Dianne Cooper
Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 23/09/2025 at 11:25
Published on Care Opinion at 11:25


picture of Dianne Cooper

Thank you very much for taking the time to share your feedback. I am so pleased to hear that your experience with us was positive, particularly given the nature of the treatment you were facing. It is wonderful to know that Yash, Frankee, and Ewa were able to put you at ease, keep you well-informed throughout the procedure, and provide the reassurance and kindness you needed on the day.

Your comments will be shared with the team, and I know they will greatly appreciate your recognition of their care and professionalism.

We are delighted that you felt supported and well looked after, and we wish you a smooth recovery.

kind regards

Dianne

Dental Nurse Team Manager

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