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"The nursing staff were fantastic"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / MHDU / Enhanced Care Unit (ward 1)

(as a service user),

I was admitted with a small bowel obstruction. Due to other concerns an operation was too high risk and so was treated conservatively. From the moment I attended A&E through to my discharge the care I received was amazing. They sourced all equipment and services I required and made sure that I was informed at all stages of my care. The nursing staff were fantastic and nothing was ever too much for them. They were so kind and caring, and for people working in that environment, every one of them was smiling and had a good laugh and joke. All of this made such a difference to me, and I am sure speeded up my recovery. The staff work very hard and sometimes with little or no gratitude, but I will forever be grateful for their care and attention. Without them my stay could have been a very different one. Thank you to medical and nursing staff in A&E, ward 4, ward 1 and ITU, you are all amazing.

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Response from Paul Murphy, NHS Lanarkshire 2 months ago
Paul Murphy
NHS Lanarkshire
Submitted on 22/09/2025 at 13:52
Published on Care Opinion at 14:03


Dear Medsecy,

Thank you for sharing your recent experience of University Hospital Hairmyres' ED/SAU/ITU/Surgical Enhanced Care Unit.

I am so pleased to hear that all the teams treated you so well throughout your stay with us. I am glad that you found the team friendly, kind and they provided first class care to you. It must have helped to make you feel at ease while you were unwell.

I will pass on your kind words to all the teams mentioned who I am sure will be delighted to hear how their care impacted your experience.

I hope you are doing well.

Kind Regards,

Paul Murphy

Senior Charge Nurse
MHDU/Enhanced Care Unit(Ward 1)
University Hospital Hairmyres
Tel:01355 585055
Email:paul.murphy@lanarkshire.scot.nhs.uk

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