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Help and care for the elderly

Posted By Georgie6399

"Help and care for the elderly"

About: Northern Ireland Ambulance Service / Patient care services

(as a relative),

My aunt has been housebound for the last 7 years with no mobility. Within the last few years she lost her husband, then her daughter.  Lately she has developed kidney and gall bladder issues and got an appointment for a scan. This was a massive event for her and made her so anxious.

It was Magherafelt Ambulance that provided the transport. It was a double lady team, with one called Cheryl [Maghera] and the other was from Londonderry, and they really did make a difference to my Aunt's experience.  They were a pleasure and we both would like to thank them immensely for their kindness.

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service last week
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 24/09/2025 at 12:44
Published on Care Opinion at 12:44

picture of Maggie Hamilton

Good afternoon Georgie6399,

I am grateful to you for taking the time to share your experiences of the Northern Ireland Ambulance Service. It was heartening to learn how Cheryl and her colleague made such a difference to your Aunt's experience with their kindness.

It means such a lot to our teams to hear that they have a made a difference to those they care for and I am sure they will be delighted to hear your lovely words. I would like to share your feedback with both clinicians who attended on the day and in order to locate them I would require the following information:

o Date and approximate time of the incident

o The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at:

Maggie.hamilton@nias.hscni.net

I hope your Aunt is recovering well.

Kind regards,

Maggie

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