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Exceptional service

Posted By Royslm329

"Exceptional service"

About: New Victoria Hospital / Out-of-hours GP service Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Outpatients

(as a service user),

Suspected DVT in my right leg. Received an emergency out of our appointment last night.

Back in for critical appointment today.

I cannot begin to praise the team for their exceptional service, from the doctor last night to the team today - just exceptional

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Responses

Response from Charlene Sweeney, Operational Business Manager, GP Out of Hours Service, NHS Greater Glasgow and Clyde last month
Charlene Sweeney
Operational Business Manager, GP Out of Hours Service,
NHS Greater Glasgow and Clyde

Submitted on 22/09/2025 at 12:31
Published on Care Opinion at 12:31

Dear Royslm329,

Thank you for taking the time to share your positive patient journey through NHS24, OOH and acute secondary care.

I am delighted to see your feedback about our service at GP Out of Hours.

We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care at OOHs. If you wish to provide any further detail that could help me identify the staff involved, then please don't hesitate to get in touch with myself at charlene.sweeney@nhs.scot

I wish you well in your treatment and recovery.

Take care and best wishes.

Charlene

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