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A lot of really dedicated and caring people

Posted By A nna

"A lot of really dedicated and caring people"

About: Adult Health & Support Services / Community Stroke Neuro Rehabilitation Team Adult Health & Support Services / MS & Parkinsons Service General practices in Lanarkshire

(as a service user),

I have MS. I have an appointment with my MS nurse about twice a year and these are important to me so I can vent/get her advice.

I'm having a relapse so I couldn't attend, so Claire, my MS nurse, arranged a video call where we were able to chat for 30 minutes where I told her all of my symptoms. She was able to arrange for me to get help for chronic constipation from a trial they had been given in her office. I arranged for my son to pick it up. She also told me to contact Udston Neuro Rehab Dept for issues with my hand- it was quicker for me than her to do this.

The next day Claire phoned me to tell me she'd been worried about me all night and that she was going to drop the constipation thingy into me. I told her not to be daft-I know how busy they are! This is a long winded way of saying how dedicated and caring she was to me , at a very difficult time for me. I know I can always contact MS services for advice and they always are on hand for help. I often feel that MS is often a forgotten disease and I just want to thank Claire and the team.

Udston Neuro Rehab were great too. I called, left a message and Moira, a physio, got back to me. They were really busy too but she sent Lucia to me with a hand splint and advice and encouragement. I find it difficult to get out so this was a god send.

While I'm here I might as well give plaudits to my GP- Wellhall Medical Centre. I often need antibiotics fairly quickly and I get everything I need quickly.

Long winded I know! All you ever hear is bad things about the NHS but I wanted to share some of my positive experiences. There are a lot of really dedicated and caring people who do their absolute best for people like me and we should appreciate them. A huge thank you from me

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Responses

Response from Ann Hughes, Team Leader, ICST & Treatment Room, South Lanarkshire University Health and Social Care Partnership last month
Ann Hughes
Team Leader, ICST & Treatment Room,
South Lanarkshire University Health and Social Care Partnership

Submitted on 19/09/2025 at 13:59
Published on Care Opinion at 13:59

Dear A nna

Thankyou so much for taking the time to share your experience with our MS Nusrsing Service and the wider team. We're so pleased to hear how well supported you felt by Claire, and that the care and dedication she showed made such a difference during a difficult time for you. Its also wonderful to hear about the positive support you received from our nuero rehab colleagues, as well as your GP practice.

Your feedback highlights the importance of working together to provide care that is responsive, compassionate and tailored to your needs. We will make sure that Claire, Moira and the wider team hear your kind words - feedback like this means a lot to them and to us.

Thanks again for sharing your experience and for recognising the efforts of the staff involved. We are committed to continuing to provide the best possible care and support to people living with MS.

Best Wishes

Ann

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Response from Catherine Brown, South Care Group Lead- South Lanarkshire Community and Neurological Services, Outpatient Service - South Community & Neurological OT, South Lanarkshire University Health and Social Care Partnership 2 weeks ago
Catherine Brown
South Care Group Lead- South Lanarkshire Community and Neurological Services, Outpatient Service - South Community & Neurological OT,
South Lanarkshire University Health and Social Care Partnership

Submitted on 02/10/2025 at 01:16
Published on Care Opinion at 01:16

picture of Catherine Brown

Hello Anna

Thank you for taking the time to share your story on Care Opinion especially in the midst of what sounds like has been a really challenging time for you.

I am delighted to hear that South Stroke and Neurological Team were able to respond to you in a way that you found supportive and helpful. It is fantastic that you have had such a positive experience with the MS Nursing Service and your GP practice also,

The feedback of those who use our services is the most important of all to us and it will mean a great deal to Moira,Lucia, Claire and the others you mention to receive such positive feedback from you and we will ensure this reaches them.

I wish you well moving forward in your journey and once more thanks for taking the time to provide your valuable feedback.

Best wishes

Catherine

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