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"Grateful x 2"

About: University Hospital Monklands / Ambulatory Care University Hospital Monklands / Emergency Department

(as the patient),

After trying to manage at home with severe abdominal pain, I relented and attended my local ED, not something I did lightly as a healthcare professional myself, especially on a Friday night.

I know my local ED well. I see these guys work hard every day, mostly unnoticed and unthanked by a relentless number of patients.

Becoming a patient makes you feel extremely vulnerable, if not a little paranoid that you're being overdramatic. But every single person I encountered from the reception staff, CSWs, triage nurses, doctors and surgeons were fantastic. They treated me kindly and took me seriously, alleviating my pain quickly and without fuss, and arranging for a follow-up on Monday afternoon.

Staff were also lovely, checking in on me and taking care of me in between their own work.

When I took ill again on Saturday afternoon, I was mortified to end up back in ED again, but everyone was super kind again, seeing that I was out of pain quickly and reassuring me I did need to be there. The surgical Reg who seen me was also lovely, explaining a bit more about their concerns and giving me medications to take home so I can manage at home better.   

I was reviewed again on Monday and the team at SACU were also excellent, I'm currently a virtual in patient (which is fantastic) awaiting an MRI and convalescing at home. 

I couldn't have asked for better and I'm pleased to highlight the wonderful work that my local ED does on a daily basis! 

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Responses

Response from Angela Steed, Assistant Service Manager - Medical & Care of the Elderly, UHM, NHS Lanarkshire 3 weeks ago
Angela Steed
Assistant Service Manager - Medical & Care of the Elderly, UHM,
NHS Lanarkshire
Submitted on 25/09/2025 at 12:19
Published on Care Opinion at 12:19


picture of Angela Steed

Thank you for taking the time to leave feedback of your experience attending ED and SACU, and for the lovely comments you have left for both teams. I am pleased that colleagues were able to reassure you, particularly at what would have been an anxious time for you. I will share your comments with both teams; they will very much appreciate receiving these.

Thanks again, and I hope you are recovering well and pleased to hear you have had a really positive experience of the virtual ward.

Best wishes

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