Text size

Theme

Language

"Efficient and joined up teamwork"

About: Falkirk Community Hospital / Opthalmology Forth Valley Royal Hospital / Day Surgery Forth Valley Royal Hospital / Ophthalmology

(as a relative),

My husband recently had bilateral cataract surgery under the care of Dr Miller and his team.

There are so many positives about his experience, from the efficient and joined up teamwork of our own Optometrist, the team at Falkirk Hospital and the Day Surgery at FVRH who worked together to get to the optimum time to operate without a dreadfully long waiting time.  We were kept well informed throughout. 

The actual operation at FVRH Ambulatory Unit was efficiency personified without any loss of care, compassion and understanding , I was looked after equally as well as my husband. 

The operation on both eyes was quick and my husband said he was well looked after and kept informed about what was happening. 

I have a sneaking feeling I will be experiencing this operation in the future and will not now be anxious.

There is just one small comment I would like to make. Would it be possible to advise patients to bring Polaroid sunglasses with them?

A new clear lens and massively dilated pupils meeting unusually bright sunshine on the exit bridge actually caused him pain . So much so he kept his eyes closed all the way to the car, where he fortunately had a pair . 

Thank you to everyone for this positive experience and a renewal of clear vision.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jason Graham, Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain, NHS Forth Valley 3 weeks ago
We are preparing to make a change
Jason Graham
Operational Manager, Endoscopy/Renal/Dermatology/Opthalmology/Chronic Pain,
NHS Forth Valley
Submitted on 26/09/2025 at 11:24
Published on Care Opinion at 11:31


Thank you very much for taking the time to share your feedback.

I'm glad your husband had such a positive experience.

I will make sure that Dr Miller and the team are made aware of your comments and suggestion.

Kind regards

Jason Graham

Operational Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Ann Laidlaw, Operational Manager, NHS Forth Valley 3 weeks ago
Ann Laidlaw
Operational Manager,
NHS Forth Valley
Submitted on 26/09/2025 at 11:48
Published on Care Opinion at 11:48


Thank you purple hat for taking the time to pass on this fantastic feedback, I hope your husband is recovering well post surgery and is experiencing the benefit from surgery.

I will pass onto the teams involved, they will appreciate this feedback.

Thankyou

Ann

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k