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"Felt like they wanted to get me in and out quickly"

About: Maternity care / Ward 46 (post-natal) Maternity care / Ward 48 (labour ward)

(as a service user),

5 months ago, I welcomed my son into the world via C-section and it is only now that I feel able to talk about it.

The surgery team were absolutely brilliant; they made me feel so at ease, were incredibly supportive and kind and listened to me and my wishes. However, I did not at all have a good experience on the maternity ward after my section.

There were a number of things that made my stay in hospital a horrible experience and in the end I couldn't wait to get home. This was my first baby and so I had little idea of what I was doing, although I had attended classes and watched countless videos online.

I hadn't slept properly in days and because I was trying to exclusively breastfeed, I was having to wake every hour or 2 to feed my baby. I was so exhausted that I started to hallucinate, at one point I actually thought that I was going to die. My partner was so concerned that he called in a midwife who just told us not to worry and that I was just tired. That was it. No other help was offered. I begged the midwife to let my partner stay so he could take the baby and let me get some rest but I was told he wasn't allowed. Finally, my partner only agreed to leave if the midwives took my baby for a few hours to let me sleep.

During the first night, I asked for help with breastfeeding as I didn't think my son was getting much milk. The midwife looked at me, said the latch looked perfect and to just continue doing what I was doing. I asked if they could stay with me a while to watch and make sure and they said that the ward is really busy and they were understaffed and that I should just keep going and I'll be fine. I have never felt more alone in my life than in that moment. Eventually, I decided to top up my baby with formula because I received next to no breastfeeding support. I felt like a complete failure and my breastfeeding journey ended a few weeks after due to an undersupply of milk. I was devastated.

The whole experience in hospital just felt like they wanted to get me in and out as soon as possible and it's made me dread the idea of having another baby out of fear of having to go back. 

I should also say that I primarily blame the fact that midwives are under so much pressure and that wards are understaffed but something has to change. Women should not be treated like this at the most vulnerable time in their lives.

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Responses

Response from Joanne Daly, Support Service Manager Altnagelvin Hospital, Performance and Service Improvement, Western Health & Social Care Trust 2 weeks ago
Joanne Daly
Support Service Manager Altnagelvin Hospital, Performance and Service Improvement,
Western Health & Social Care Trust
Submitted on 25/09/2025 at 11:57
Published on Care Opinion at 11:57


Hi August97

congratulations on the birth of your baby hope you are both doing well. My name is Joanne Daly Support Services Manager with a responsibility for Catering. I note in the above that you advise that the food could be improved id be interested to hear what you believe could be improved if you would like to contact me via the Altnagelvin switchboard I'd be happy to take call and discuss further.

Regards Joanne Daly

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Response from Shonagh Clifford, Lead midwife, Maternity Services Altnagelvin Hospital, WHSCT 2 weeks ago
Shonagh Clifford
Lead midwife, Maternity Services Altnagelvin Hospital,
WHSCT
Submitted on 25/09/2025 at 13:28
Published on Care Opinion at 13:28


Hi August97,

I want to thank you for getting in touch and sharing your experience. We welcome all feedback and try our very best to make positive steps towards making our service as responsive to service users needs as possible.

Thank you for acknowledging the pressures surrounding understaffing. I am happy to report we have been working hard towards midwifery recruitment over the past number of years in conjunction with Queens university and will be in a much better position in the coming weeks. I am hopeful this will provide the much needed support on the wards for direct patient care.

I am sorry that your postnatal breastfeeding experience was not what you had hoped and you did not get the support you required. We are actively training breastfeeding peer support mothers who give time on the wards to mothers. With an increase in our staffing numbers I am hopeful more time will be afforded to midwives and maternity support workers to assist with breastfeeding.

With regards to your partner not being able to stay, I apologise that your needs were not met. I am pleased to inform you that the maternity visiting policy is currently being revised which will offer a more flexible approach to visiting for birthing partners in the maternity wards in the coming weeks. Your experience and experience of others similar has effected this change.

I am hoping the changes worked towards and implemented will provide you with a much more positive experience in the future.

Again, thank you for your feedback, it is very much appreciated,

Shonagh Clifford

Lead Midwife

Altnagelvin

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