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"An extremely successful visit"

About: Lauriston Building / Adult Audiology

(as the patient),

I was admitted to see the audiologist at the same time of my appointment extremely politely since checking in the reception desk.  The audiologist took care of tests of both my ears with an impressive professionalism, both ears after the evaluation I eas explain with great clarity and detail the changes that had occurred in both my ears, since my last visit.  Immediately after the evaluation he suggested the equipment a different one for each ear and started preparing a moulding in the interior of my left ear, a few minutes later he removed the moulding and that is going to become an bespoke inner hearing aid.  After the the left ear he continued with suggesting a very nice hearing aid model for the left ear, I was so impressed after not hearing in nine years properly it was with great satisfaction that I was taught how to operate the hearing aid. An extremely successful visit to the audiologist. I am forever grateful for such a professional treatment. 

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Responses

Response from Megan Thomas, Business Admin Support Officer, Adult Audiology, NHS Lothian 3 weeks ago
Megan Thomas
Business Admin Support Officer, Adult Audiology,
NHS Lothian
Submitted on 22/09/2025 at 11:13
Published on Care Opinion at 11:13


Thank you for taking the time to leave this feedback. We are really delighted that you had such a positive experience during all aspects of your Audiology appointment, and have passed on your feedback to staff. It is great that as well as finding the staff polite and professional you found the appointment had such a positive impact on your hearing. Thanks again for sharing your experience.

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