Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Fantastic Care

Posted By SVTlady25

"Fantastic Care"

About: Aberdeen Royal Infirmary / Acute Short Stay Medicine Aberdeen Royal Infirmary / Emergency Medicine Scottish Ambulance Service / Emergency Ambulance

(as the patient),

When I was recently admitted to A&E with Supraventricular Tachycardia, the care I received from the paramedics, A&E staff and the staff of Ward 103 was nothing short of brilliant. All the staff involved were amazing, professional, caring and very informative. I felt cared for and well looked after.

My family were with me for most of the care I received and were treated very well and kept informed at all times.

The NHS may be in dire straits at the moment, but the staff work hard and are a credit to their organisations - Scottish Ambulance Service and NHS Grampian - and that is something to be very proud of!
More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service last month
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 18/09/2025 at 17:48
Published on Care Opinion at 17:48

picture of Marie Kennedy

Dear SVTlady25

Thank you for taking the time to share your experience. I see that your care involved several services and I’m responding on behalf of the Scottish Ambulance Service.

I’m so pleased to hear that our paramedics, along with the A&E and Ward 103 teams, provided you with such professional, caring and informative support. It’s also wonderful to know that your family felt well looked after and kept informed throughout. Your kind words will be shared with the crew and their line management.

If you are happy to do so, please send the date, time and address of your call out to sas.feedback@nhs.scot, along with your Care Opinion username. This will help us ensure your appreciation reaches the crew involved.

Thank you again for your thoughtful feedback.

Warm wishes,

Marie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Senior Charge Nurse, Emergency Department - Unscheduled Care, NHS Grampian last month
NHS Grampian

Submitted on 18/09/2025 at 19:15
Published on Care Opinion at 19:15

Dear SVTlady25

Thank you for taking the time to share your story about your time in the A&E department. I am delighted to hear such a positive experience accessing our services. I will be sure and share your post with the A&E staff.

May I wish you continued recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Elaine Brooks, Senior Charge Nurse, Short Stay Medicine, Unscheduled Care, NHS Grampian last month
Elaine Brooks
Senior Charge Nurse, Short Stay Medicine, Unscheduled Care,
NHS Grampian

Submitted on 19/09/2025 at 06:45
Published on Care Opinion at 06:45

Good Morning SVTlady25

Thank you for taking the time to provide such positive feedback.

I hope that you are continuing to recover at home.

I will ensure your care opinion is passed onto the team

Thank You

Elaine Brooks

SCN

Ward 103

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k