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"Substance use support"

About: Telford STaRS

(as a service user),

I have just had my final appointment with my recovery worker, Vicki.  I have worked with her since last year. I was encouraged by social services to get some support around my substance use problems as it was impacting on my life in many ways, particularly my parenting and my mental health.  I am very thankful to have had Vicki and the help and support she has given me to make changes and to leave the drugs behind.

She always treated me like a human being not viewing me as a druggie, as someone who is mental.  She understood my mental health, past trauma or my drug use isn't who I am but part of the problems in my life, I never felt judged. 

I am grateful I got to change without a time frame as I felt nothing but pressure from social services to change overnight, I got to make my own choices and have experiences, like going to Willowdene day group and learning new skills and getting a certificate.  It seems small and silly but when you don't have a lot and struggled at school small achievements make you feel great. 

Vicki and the recovery work supported me practically, emotionally and mentally to make changes and I really feel without this I think the outcome for my children would have been different and I am still a part of their lives.  

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Responses

Response from Christopher Hirst, Service Manager, Telford Stars, Inclusion 2 weeks ago
Christopher Hirst
Service Manager, Telford Stars,
Inclusion
Submitted on 26/09/2025 at 16:50
Published on Care Opinion at 16:50


picture of Christopher Hirst

Dear BRW_2025,

Thank you for taking your time to provide this valuable feedback.

It is very pleasing to read the positive impact you feel the support from our service has had upon you.

I will ensure I share your feedback with the team.

Have you considered volunteering within our service?

If you would like more information about this please contact the team on 0300 456 4291 and we can have a chat with you about it. Those with lived experience provide invaluable support to those accessing treatment services to give hope they can achieve what you have.

Many Thanks

Chris Hirst

Service Manager

Telford STaRS

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