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Staff did not acknowledge me

Posted By Disappointed patient123768

"Staff did not acknowledge me"

About: Heatherwood Hospital / General medicine

(as the patient),

I came in for an appointment, there were 2 members of staff on the main reception talking, I stood and waited and neither bothered to acknowledge me. I waited and waited and they continued talking. I ended up walking away and going to the department I needed. I think if people wish to work on reception, they really should understand customer service.

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Responses

Response from Alex Jackson, Patient Experience Manager, Frimley Health NHS Foundation Trust last month
Alex Jackson
Patient Experience Manager,
Frimley Health NHS Foundation Trust

Submitted on 19/09/2025 at 10:45
Published on Care Opinion at 10:45

Dear Patient,

Thank you for your feedback.

Please accept my apologies for the situation you encountered. Please be reassured that this is not the level of service we strive to deliver for patients and I have passed your feedback to the team for action.

Kind regards,

Alex

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