Text size

Theme

Language

"My Heart Attack"

About: Fife Community Services / Community Cardiac Specialist Service Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Cardiology Forth Valley Royal Hospital / Clinical assessment unit General practices in Fife NHS 24 / NHS 24 (111 service) Queen Margaret Hospital / Cardiology Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Scottish Ambulance Service / Patient Transport Service

(as the patient),

This is a story about everyone who helped me recently. I felt a slight and intermittent pain in my chest over the weekend and thought it was perhaps muscular (I had been fighting with a hedge in my garden!) When the pain happened again late on the Sunday afternoon and this time both my arms above the elbow felt tired, I thought it best to call NHS 24. This is my journey....

I spoke to Yvonne who said she would be looking after my call and put me at my ease, she asked if anyone was with me and could that person get me to a hospital. The answer was yes, my husband was.  I was then put through to a nurse whose name unfortunately I didn't write down. She told us to go to Forth Valley hospital and when I said we were NHS Fife patients, she said it was closer and to go there rather than the Victoria in Kirkcaldy (it does take half the time) I was told if things got worse along the way, to stop and call for an ambulance.

Happily we arrived at A&E in Forth Valley, we were asked to take a seat and had just sat down when my name was called. From there it was a blur! Taken to triage, bloods taken, hooked up to a machine and a Doctor came along to inform me I had had a heart attack.

Having never experienced any problems previously, this was indeed a shock.

I was moved up to CAU where I was given a room, something to eat and stayed the night, where I was visited by numerous members of staff. More bloods, more checks, more machines...all with great professionalism, kindness and humour!

The following day, Dr Scott said she wanted to check it wasn't anything to do with my lungs as I had said it was a bit sore when I took a deep breath. I also had a CT scan (again everyone was amazing) I was then moved to a room in Cardiology. The porters were brilliant too - always ready for a laugh and telling me how many steps they had done that day!

As an aside, the lentil soup was delicious :)

In cardiology Shay and her team were lovely, again many checks throughout the day. I also received a visit from a lady who explained about foods, exercise etc. after having a heart attack and where to look for information should I need it .

I was then told it may be a few days before I went over to Edinburgh but again I was lucky as Shay informed me I would be going the following day. Come Tuesday and Rosie and Jim(?) came along to fetch me in the ambulance over to Edinburgh. Rosie was driving but I had a great conversation with Jim on the way over.

On arrival, I was taken to ward 103 and given a room there. Flotty and her team took great care of me. Once again being fed and watered!

In no time I was taken to the theatre and Dr Henriksen's team set to work. Within what seemed like ten minutes, I was back on the ward with a stent in and I had to wait for a few hours to ensure any bleeding had stopped.

My husband came to collect me and were home by 11:00pm 

We are however, not finished there. Within days, I had an appointment with my GP, Dr Broome. so thank you to all the staff at Oakley Surgery. I meet Ashleigh the Pharmacist at the practice and I received a call from Nishala the Cardio Rehab nurse at the Queen Margaret, who is really helpful and is still looking after me. I then have a follow up Echo, again at Forth Valley to ensure all is well. 

In finishing I would love if you could pass on my sincerest thanks to  everyone who helped me at NHS Forth Valley, NHS Lothian and NHS Fife, for doing joined up care and communicating with each other. To the A&E, Clinical Assessment and Cardiology. To the teams at Little France and for the after care at Queen Margaret as well as my GP practice. To all the doctors, porters, nurses, pharmacy staff, domestics, ambulance staff, echo teams and CT as well as X-ray staff. 

Both my husband and I have always said we won't have a bad word said about the NHS (due to the treatment we have received in the past) This only goes to cement that feeling and I cannot find the words to thank everyone enough. Thank you!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Catherine Mondoa, Consultant Nurse/Cardiology Manager, Cardiology Deparment, Forth Valley Royal Hospital 3 weeks ago
Catherine Mondoa
Consultant Nurse/Cardiology Manager, Cardiology Deparment,
Forth Valley Royal Hospital

English

Submitted on 18/09/2025 at 15:01
Published on Care Opinion at 15:01


Dear Lucia Toots

Thank you for taking the time to post this positive account of your recent NHS care. I hope your recovery is progressing well.

I will share with the Cardiology Team in Forth Valley. I can see that the post has been shared with Ambulance Service, Lothian and Fife colleagues.

Best wishes

Catherine

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicola Green, Senior Charge Nurse, Acute Admission Unit, NHS Forth Valley 3 weeks ago
Nicola Green
Senior Charge Nurse, Acute Admission Unit,
NHS Forth Valley
Submitted on 18/09/2025 at 15:59
Published on Care Opinion at 15:59


Dear Lucia Toots

Thanks you for taking the time to provide such wonderful feedback for the care you received in the Clinical Assessment Unit.
Its great to hear you have had such great care given by everyone you encountered.

We hope you are home and recovering well. I will make sure all your positive feedback is shared with the team in CAU

Take Care

Nicola Green
Senior Charge Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 3 weeks ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 18/09/2025 at 16:48
Published on Care Opinion at 16:48


picture of Michelle Jack

Dear Lucia Toots

On behalf of ERI and NHS Lothian thank you so much for this feedback which I will share with our teams. I am pleased things went well for you and I hope you are on the road to recovery now and maybe not wrestling the hedge again just yet.

Kind regards and thanks again.

Michelle

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 3 weeks ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service
Submitted on 18/09/2025 at 17:42
Published on Care Opinion at 17:42


picture of Marie Kennedy

Dear LuciaToots

Thank you so much for sharing your story and for taking the time to recognise everyone involved in your care. I see that your journey involved a number of services and I’m responding on behalf of the Scottish Ambulance Service.

I’m delighted to hear that you felt so well supported throughout your experience and that our ambulance staff, along with colleagues across NHS Forth Valley, NHS Lothian and NHS Fife, provided such joined-up and compassionate care. Your kind words about the professionalism, kindness and humour shown by all the teams involved will mean a great deal to everyone.

If you are happy to do so, please send the date, time and address of your ambulance journey to sas.feedback@nhs.scot, along with your Care Opinion username. This will help us share your appreciation directly with the crew involved.

Thank you again for your thoughtful feedback and for recognising the efforts of so many staff.

Warm wishes,

Marie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Shelley McBain, Interim Service Manager, Primary & Preventative Care, Fife Health & Social Care Partnership 3 weeks ago
Shelley McBain
Interim Service Manager, Primary & Preventative Care,
Fife Health & Social Care Partnership
Submitted on 19/09/2025 at 10:23
Published on Care Opinion at 10:23


picture of Shelley McBain

Dear LuciaToots,

On behalf of Oakley Medical Practice, I would like to personally thank you for taking the time to share your journey with us. I will ensure Dr Broome and the staff at the Practice receive this.

All the best for your continued recovery.

Shelley McBain, Service Manager, Primary Care

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lynne C, Patient Experience Officer, Nursing & Care, NHS 24 3 weeks ago
Lynne C
Patient Experience Officer, Nursing & Care,
NHS 24

Manages patient feedback

Submitted on 19/09/2025 at 12:27
Published on Care Opinion at 12:27


Dear LuciaToots,

Thank you so much for taking the time to share your story on Care Opinion. I note colleagues from other services have responded. I am replying on behalf of NHS 24.

I was truly sorry to learn that you had to contact 111 due to suffering a heart attack and that you were later admitted to two different hospitals. I can only imagine how stressful and worrying this time must have been for you and your family.

I am delighted to hear that NHS 24 was able to contribute positively to your overall patient journey by arranging your onward care and making you feel at ease during your conversations with our staff. We always strive to provide the best possible care, and it is heartening to know that our efforts made a difference for you.

If you wish to share more information with me, including your Care Opinion username, I would be more than happy to identify the NHS 24 staff members you spoke with and pass on your kind words to them. We always ensure that our staff receive positive feedback, as it reinforces how valued their care is by those who use our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you once again for sharing your story, and I hope you are recovering well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Amanda McLelland, Community Heart Failure Specialist Nurse, Community Cardiac Specialist Service, NHS Fife 6 days ago
Amanda McLelland
Community Heart Failure Specialist Nurse, Community Cardiac Specialist Service,
NHS Fife
Submitted on 08/10/2025 at 12:49
Published on Care Opinion at 12:49


On behalf of the community cardiac service in fife, I would like to personally thank you for taking the time to share your story with us. I will ensure Nischala receive this positive feedback.

All the best for your continued recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k