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They have always been very helpful

Posted By SamB73

"They have always been very helpful"

About: New Victoria Hospital / Audiology

(as a carer),

Attended Hearing Aid clinic for a repair on behalf of my father.

Explained to receptionist that my father was currently in another hospital & that his hearing aid had broken. This was causing difficulties with staff communicating with him.

She said that she would try & arrange repair ASAP.

I received a call within a short period of time to inform me that hearing aid was ready for collection.

I would like to thank all staff involved this time & on previous visits, as they have always been very helpful when repairs have been required. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 23/09/2025 at 10:42
Published on Care Opinion at 10:42

picture of Kevin Torbet

Dear SamB73

Thank you for sharing your recent experience at the Hearing Aid Clinic. We’re so pleased to hear that our team was able to assist you quickly and effectively at what must have been a stressful time for both you and your father.

It’s great to know that the receptionist and clinic staff acted promptly to ensure the hearing aid was repaired and ready for collection, helping to ease communication challenges during your father’s hospital stay. Your feedback highlights the importance of clear, compassionate service, and we’re glad we could support you in this way.

We also truly appreciate your kind words about the consistent support you've received on previous visits. Your comments will be shared with the team, and we know they will be encouraged to hear that their efforts are making a real difference.

Thank you once again for taking the time to get in touch, and we send our best wishes to your father for his ongoing care and recovery.

Kind regards

Kevin

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