Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Ambulance to A&E

Posted By KAD57

"Ambulance to A&E"

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My mother-in-law had to be taken to A&E in Craigavon last week by ambulance. We would like to say how wonderful Jim and Fiona, the paramedics were. They were so patient, kind and helpful.  Their caring attitude really helped us and we are very grateful to them both.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 weeks ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 18/09/2025 at 14:35
Published on Care Opinion at 14:35

picture of Maggie Hamilton

Good afternoon KAD57,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn how wonderful Jim and Fiona, the paramedics were and that they were so patient, kind and helpful to your mother-in-law. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for. I would like to share your feedback with the clinicians who attended to your mother-in-law on the day and in order to locate them I would require the following information:

o Date and approximate time of the incident

o The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at:

Maggie.hamilton@nias.hscni.net

I hope your mother-in-law is recovering well.

Kind regards,

Maggie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k