"Never had this amount of problems with a surgery"

They were meant to phone me for a medication review which I never received and when I phoned them about it someone had marked it down as though I had had the call which I never.

My no smoking nurse sent my prescription request for no smoking items. I spoke to them seven days later and they hadn't processed the request and I have run out of patches etc, my no smoking nurse was on phone when I went to the doctors and they weren't happy that they hadn't processed it and that they had let me run out.

How am I meant to quit when people can't do their job properly? In my experience, this surgery is a joke and I will be changing it ASAP, I ordered ventolin twice and keep getting it refused by the doctor, I clearly need it as I have asthma, Emphysema and COPD, never had this amount of problems with a surgery and I only been with them a few months.