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Fabulous care

Posted By Eileend11

"Fabulous care"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66) Queen Elizabeth University Hospital Glasgow / Pre-Operative Assessment

(as a relative),

Just wanted to write about my husband's experience of care in the Neurology Department of Queen Elizabeth, Glasgow.

We can only highly commend this department and all its staff. My husband was admitted for planned surgery and throughout the care he received was caring and compassionate.

From Angela and Martin who dealt with him in pre-assessment and the morning of his operation, the theatre staff, anaesthetist Chris, Mr Sutner, Mohammed who did the op, we can only thank them from the bottom of our hearts. They all spent their time ensuring that my husband was kept fully informed and tried to alleviate his anxiety. 

Following surgery he was transferred to ward 66 where again the care was fabulous. Emma and Lisa on night duty were very caring and compassionate and considered my husbands diagnosis of PTSD encouraging him to sit with them when he awoke and was distressed. Fabulous care - thank you all so much.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 23/09/2025 at 10:24
Published on Care Opinion at 10:24

picture of Kevin Torbet

Dear Eileend11

Thank you so much for taking the time to share your husband's experience at the Neurology Department of the Queen Elizabeth University Hospital in Glasgow.

We are truly grateful for your kind words and are delighted to hear that your husband received such compassionate, thoughtful, and professional care throughout his time with us. It’s especially heartening to know that from the very beginning – at pre-assessment with Angela and Martin, through surgery with Chris, Mr Sutner, Mohammed, and the theatre team – every effort was made to ensure he felt informed and reassured.

We’re also incredibly pleased to hear that the team on Ward 66, including Emma and Lisa on night duty, took such care to support your husband’s needs with empathy and understanding, particularly in recognising and responding so sensitively to his PTSD. Emotional wellbeing is such an important part of recovery, and your feedback reflects just how important that support can be.

Your kind words will be shared with all the staff mentioned, and the wider teams involved in his care. Feedback like yours means a great deal to our staff and serves as a reminder of the meaningful difference their care and compassion can make.

On behalf of everyone at Queen Elizabeth University Hospital, we wish your husband all the very best in his recovery and thank you again for sharing your story.

Kind regards

Kevin

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