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"Excellent staff that need better resources"

About: Maternity care / Labour suite maternity Queen Elizabeth University Hospital Glasgow / Maternity care

(as the patient),

I gave birth prematurely in May 2025 at the Queen Elizabeth University Hospital. Throughout my antenatal care, up to the point of delivery and postnatal care, I found almost all the staff to be brilliant. In particular Rosalie, Julia, and Sinead/Siobhan (sorry I don't remember!) in the labour ward who helped deliver my baby girl with minimal intervention, and Laura, Heather, and all the midwives and assistants on the postnatal ward (Laura was an absolute gem after I had had a rough first night, and even came and checked in a few days later when we were still there even though she was working on a different room). I'm sorry I've forgotten more names - the midwife who pulled me through when I was finding expressing a completely disheartening experience and got me to the point where my milk actually came in was totally brilliant too. 

What was clear though is that these brilliantly hardworking people are being let down by the facilities they're in. For example, during labour, they tried to honour my request for wireless monitoring, only for the machine to play up and wired monitoring being required - which meant then one of the midwives was essentially having to hold the monitor in place, rather than do any other parts of her job. 

Despite not using rooms to their full capacity in order to reduce overcrowding, the postnatal wards are cramped by the time you take into consideration a bed for the mothers, the babies cots, and the equipment the midwives need to bring in. They had very little agency in asking patients to adhere to visitor numbers, and the day room is so poorly equipped that it isn't even really a usable space - if it were even like the day room on the antenatal ward, visitors could at least go there rather than crowding the ward rooms. 

No-one is expecting the food to be good, but there should be provision for serving larger meals. These are pregnant or newly postpartum women, many of whom are breastfeeding or expressing, who have some of the highest caloric needs, which is absolutely not reflected in the meals provided - partly I believe because of the logistical difficulties in delivering these. 

There is very little provision for women needing longer stays in the postnatal ward - shared rooms might be fine for those staying a night or two, but I honestly believe that had we been in a private room or one with only one other person, our 6 night stay would have been 3 or 4, as we dealt with jaundice and then weight and feeding issues for our premature baby. Ironically, had my baby been less well on birth, we may have had access to better facilities had we been in NICU/children's hospital. 

In my view, the fact that the maternity unit wasn't upgraded when the Southern General became the QEUH is a scandal, and a disservice to the staff doing their utmost to provide the best care they can. If I were to have another baby, I would be happy to use the QEUH based on my positive experience of the staff, but would go in with my eyes open about the facilities, and desperately hope they have some investment soon. 

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC last month
We have made a change
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC
Submitted on 18/09/2025 at 10:53
Published on Care Opinion at 12:19


picture of Gaynor Bird

Dear BackgroundRain21,

Thank you so much for taking the time to share your thoughtful feedback following the birth of your baby girl at the Queen Elizabeth University Hospital in May. We are truly grateful for your kind words about the care you received, and I will ensure that Rosalie, Julia, Sinead/Siobhan, Laura, Heather, and all the midwives and assistants you mentioned are recognised for the compassionate and dedicated support they provided during such a significant time.

We value your reflections on the physical environment and facilities. I want to reassure you that we are actively working to improve these within the constraints of our current infrastructure. A proposal is underway to upgrade several rooms and enhance the dayroom facilities to make them more usable and welcoming for families. We are also in the process of installing new wireless CTG monitors in the labour ward to better support mobility and comfort during monitoring.

In response to feedback like yours, a new visiting policy was introduced this summer to help manage ward space and ensure a more restful environment for mothers and babies. I will also share your comments about food provision with our Facilities team, as we recognise the importance of adequate nutrition—especially for breastfeeding and expressing mothers.

We understand how stressful and emotionally demanding a prolonged postnatal stay can be, particularly with a preterm baby. Please know that we are actively exploring ways to better support families in these circumstances, including reviewing room configurations and care pathways. Our neonatal team are also piloting supporting babies to receive phototherapy at home for jaundice which will be transformational for families.

Your voice—and the voices of other women and families—is essential in shaping our maternity services. I invite you to contact me directly if you would like to discuss your experience further or contribute to ongoing improvements. Your insights are invaluable, and we are committed to listening and learning.

Many thanks
Gaynor

gaynor.bird2@nhs.scot

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Response from Janis Young, Site Facilities Manager (Business), Facilities, NHS Greater Glasgow and Clyde last month
We have made a change
Janis Young
Site Facilities Manager (Business), Facilities,
NHS Greater Glasgow and Clyde

Help with facilities services

Submitted on 18/09/2025 at 14:05
Published on Care Opinion at 14:53


picture of Janis Young

Dear BackgroundRain21

Thank you for taking the time to provide feedback on your recent experience of the facilities in the maternity unit, and in particular, comments about the food.

It is disappointing to note that our catering staff did not offer any surplus food to patients at the end of the food service as they are trained to do this, and they also have access to fresh fruit, yoghurts and pudding pots (such as rice pudding and custard). There should also be stock of bread, jam, butters and biscuits for any patients who require additional calories, especially whilst breast feeding, as nutritional support is essential to ensure mum and baby are getting everything they need whilst in our care.

I shall pass your comments onto our catering manager in order to ensure these additional items are in all ward pantries and we shall also ensure the catering staff are re-trained to offer any surplus food to patients at the end of the meal service.

Again, we would like to thank you for taking the time to get in touch and provide us with this feedback and I hope both you and your daughter are doing well? We welcome any feedback from our service users in order to improve our services, so thank you!

kind regards

Janis Young

Facilities Business Manager

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