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Aloof manner and zero tolerance for questions

Posted By Carxf66

"Aloof manner and zero tolerance for questions"

About: Northwick Park Hospital

(as a relative),

This is a story about my harrowing experience at the Northwick Park ITU. It is not a positive experience so I fully expect that this story will not be posted. However, I will in any case post my story which concerns my mother and one particular consultant whose manner was truly horrible. They were the least empathetic doctor (in fact, human being) I have ever had the misfortune to deal with. They had an extraordinarily aloof manner and zero tolerance for any questions, which we found to be upsetting and unacceptable in our dealings with them regarding my mother who was in critical condition in Northwick Park Hospital. Personally, I don’t think they are the right person for any job that involves caring for other human beings.

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Responses

Response from Patient Experience and Engagement Lead, London North West University Healthcare NHS Trust last month
London North West University Healthcare NHS Trust

Submitted on 17/09/2025 at 12:49
Published on Care Opinion at 12:49

Dear Carxf66,

Thank you for taking the time to share your experience. We are very sorry to hear about what you and your family have been through — it is clear this was an incredibly difficult time.

While we are unable to address complaints through this channel, we strongly encourage you to contact our Complaints Department, who are best placed to look into your concerns fully and formally. As this platform is anonymous, by contacting them with more details this will enable them to look into this further.

You can reach them by email: LNWH-tr.complaints@nhs.net or they have a online form and other ways to contact them via their dedicated webpage: http://www.lnwh.nhs.uk/complaints

Your feedback is important, and raising it through the proper route will ensure it is reviewed appropriately.

Kind regards,
Leanne Fernandes

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