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"Being given the wrong information"

About: Royal Devon & Exeter Hospital (Wonford) / Endoscopy

(as the patient),

I was told by someone who rang from the endoscopy dept. that a nurse would ring me on a Friday morning late August.  When it was nearly and hour after the arranged time I phoned the hospital and was told it would be between then. In the end it was about 2 hours later when someone rang about my sigmoidoscopy for early September. 

I asked them how I could manage to have low fibre diet for 5 days before the procedure. This was what the person who rang me had told me. I was told that this was wrong and applied to a colonoscopy which I was not having. I was also told not to eat nuts or seeds for 3 days before the procedure. This was also not necessary. I felt relived that I'd asked about the low fibre diet which turned out to be wrong.

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Responses

Response from Matthew Wills, Operations Manager (Eastern Services), Gastroenterology, Hepatology, Endoscopy & Bowel Cancer Screening, Royal Devon University Healthcare NHS Foundation Trust last month
Matthew Wills
Operations Manager (Eastern Services), Gastroenterology, Hepatology, Endoscopy & Bowel Cancer Screening,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 20/10/2025 at 16:46
Published on Care Opinion at 16:48


picture of Matthew Wills

Hi Brandc77,

My name is Matt and I'm one of the Operations Managers for Endoscopy.

Thank you for your feedback! I have discussed this with our Clinical Nurse Manager who is more than happy to look into this further for you and investigate this with our pre-assessment team. If you would like this to happen, please contact rduh.endoscopyadmin@nhs.net with your patient details and ask for this to be forwarded onto the Clinical Nurse Manager.

Thank you,

Matt Wills.

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