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"stone treatment centre"

About: Stone treatment Centre: Northern Ireland Extracorporeal shockwave lithotripsy (ESWL)

(as the patient),

Positives: Hospital signposting was great. Very easy to navigate where I was going. Stone Treatment Staff exceptional. Very helpful and informative and Seanin put me at ease and talked me through all that was going to happen. All staff I dealt with explained everthing as they were doing it. Even played music to relax me while I was receiving my treatment.

Negative: car parking was a nightmare. Had to travel from Belfast and had never been to Craigavon Hospital before so was not familiar with parking areas. Spent a lot of time driving around the hospital car parks without success and ended up literally parking up against a hedge as time was running against me for my appointment. This was before 9.00am so those patients coming after me had no chance of finding a space.

Major changes need to be made to create more parking spaces.

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Responses

Response from Laura McAuley, Urology Specialist, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust last month
We have made a change
Laura McAuley
Urology Specialist, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 18/09/2025 at 11:42
Published on Care Opinion at 12:20


Thankyou for taking the time to give feedback on the ESWL service. Your opinion matters to us and we are glad that your experience of the staff and the stone treatment centre was a positive one.

We are aware that car parking can be a challenge, and we are sorry to hear that this added a stressor to your experience.

Based on your feedback we have added to our pre ESWL information about leaving time to find parking, and a dedicated car parking map to signpost patients to where they can find both paid and free parking.

We hope this improves the experience for future service users.

Again, thankyou for taking the time to give constructive feedback.

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