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Poor infection control

Posted By JBTW

"Poor infection control"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5)

(as the patient),

Admitted to A&E at the QEUH due to swelling of my tongue and throat.

Met a Dr who took three attempts at putting in a canula and eventually they opted to put it in the back of my hand?

On taping the canula, the doctor dropped the dressing on the floor. They then picked it up and put it over the newly inserted canula!

It was pointed out that this should not have happened and a new dressing sought but it was ignored! Infection control does not matter? I will take this matter up further with the hospital's infection control as I am sure they will be interested in this type of error.

Happily I was moved to ARU5, where the Dr's , nurses and support staff were excellent and could not do enough for me.

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 3 weeks ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 19/09/2025 at 02:23
Published on Care Opinion at 02:23

picture of Karen Hughes

Dear JBTW,

Thank you for taking the time to share your recent experience at the Queen Elizabeth University Hospital. I’m very sorry to hear about the issues you encountered during your admission to A&E, particularly regarding the cannula insertion and the infection control concern you raised.

Care opinion doesn't share personal details,. Please could you email me direct karen.hughes@ggc.scot.nhs.uk with your name and date of attendance and I will look into this as a matter of urgency.

I’m pleased to hear that your experience in ARU5 was a positive one, and I will make sure your kind words are passed on to the team there.

Thank you again for bringing this to our attention.

Kind regards,


Karen

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