"Neurosurgical Appointment"

My family and I recently attended an appointment in the QEUH Neurology Department, and I want to commend the staff that we met. 

My grandfather unfortunately suffered a fall just before a nervously anticipated neurology appointment, and immediately he was attended to in the car park by a surgical registrar and A&E nurse coming off shift, who both dropped everything to help. He was seen immediately in A&E and we made it to our appointment. 

The clerkess on duty on in the Pre-assessment Unit in the Institute of Neurology really went above and beyond to comfort my family whilst we waited for the appointment.

Finally, I want to commend Nathan, the registrar that saw us. His manner and disposition during the entire consultation was calming, confident and comforting. As a medical professional myself, all too often do I see doctors speaking to patients and families in medical jargon in rushed consultations where they feel confused and belittled. However, Nathan took the time to genuinely listen to each of us and explained things to my grandfather in a simple and concise way that was easy to understand. He made us feel heard and that my grandfather was in the safest hands.

Thank you, from the bottom of my heart, for making a very scary situation for my family as easy, comfortable and understandable as possible.