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The overall care from the professionals were outstanding

Posted By GMR1951

"The overall care from the professionals were outstanding"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Oral & Maxillofacial Surgery

(as the patient),

I went to the A&E department at NDDH, with a severely swollen face, I was admitted and this resulted in staying in for a week the hospital staff were amazing.

I went home and had a follow up appointment with Maxillofacial, the Clinician Nigel was excellent he made me feel comfortable and at ease, I had several injections in my mouth which I didn't feel at all, I had 3 teeth extracted with no pain. The overall care from the professionals were outstanding.

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Responses

Response from Dianne Cooper, Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 weeks ago
Dianne Cooper
Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 17/09/2025 at 12:34
Published on Care Opinion at 12:34

picture of Dianne Cooper

Thank you for taking the time to share your recent experience with us. I am so pleased to hear that you felt well cared for during your stay at the NDDH and throughout your follow-up appointment with our Maxillofacial team.

It is wonderful to know that the staff made you feel comfortable and at ease, and that Nigel was able to provide treatment in such a reassuring and pain-free manner. Your kind words about the care you received will be shared with the teams involved, as feedback like this means a great deal to them.

We are delighted that your experience was such a positive one and wish you the very best with your continued recovery.

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Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 weeks ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 17/09/2025 at 13:37
Published on Care Opinion at 13:37

Dear GMR1951,

Thank you taking the time to provide us with your feedback and I echo what Dianne has written in her response. I will ensure the ED team get to see your feedback and wish you all the best with your continued recovery.

Best wishes
Sophie Hutchings
ED Governance & Operational Support Manager

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