"Cannot thank them enough"

About: Burnley General Hospital / General surgery Burnley General Hospital General surgery BB10 2PQ

Posted by A happy NHS patient (as the patient), last month

I attended as a day case at the Elective Day Centre. I was made to feel welcome and comfortable on arrival. It was an early start for me and I was greeted on to a very busy and well staffed ward. I cannot thank enough everyone connected to my treatment. They all seemed happy in their work and pleased to be able to help me and all the other patients.

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Sarah Ridehalgh

Patient Experience Facilitator,

East Lancashire Hospitals NHS Trust

Submitted on 16/09/2025 at 10:28

Published on Care Opinion at 10:28

Dear Patient,
Thank you for sharing such kind words following your recent day case attendance at the Elective Day Centre, Burnley General Teaching Hospital. We’re delighted to hear that you felt welcomed and comfortable from the moment you arrived, and that the team’s professionalism and positive attitude made a meaningful difference to your experience.
It’s especially encouraging to know that, even during busy periods, staff maintained a high standard of care and compassion. Feedback like this is a testament to the dedication of our teams and is greatly appreciated.
If there is anything further you would like to tell us about this experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk
Thank you again for commenting and best wishes.
Sarah Ridehalgh
Patient Experience Facilitator

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