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Helpful, polite and professional

Posted By HG1971

"Helpful, polite and professional"

About: New Stobhill Hospital / Urology

(as a service user),

Recently attended the cystoscopy clinic for the second time. All the staff - clerical and clinical- were helpful, polite and professional . I was anxious about the process but the staff made it much easier for me. Many thanks to Carol and the whole team.

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Responses

Response from Suzanne Madden, Interim Lead Nurse for Urology & OPD, Urology & General Outpatient's Department (North), NHSGGC last month
Suzanne Madden
Interim Lead Nurse for Urology & OPD, Urology & General Outpatient's Department (North),
NHSGGC

Submitted on 12/09/2025 at 12:33
Published on Care Opinion at 12:33

Thank you for taking the time to share your feedback following your recent visit to our cystoscopy clinic. We are pleased to hear that your experience was a positive one, especially during what can understandably be an anxious time.

It is lovely to hear that both our clerical and clinical staff were able to help put you at ease with their professionalism and kindness. I will pass on your kind words to Carol and the rest of the team – they will be very grateful to know they made a difference to your visit.

Thank you once again for your thoughtful comments.

Suzi Madden

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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