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Everything was clearly communicated and explained

Posted By outflowkc59

"Everything was clearly communicated and explained"

About: New Victoria Hospital / Dental suite

(as the patient),

I had an operation with Grainne, Lorraine and a dental nurse trainee whose name I can’t recall.

I was very apprehensive about the surgery as I am squeamish about blood etc.

Grainne and her team made me so at ease.

Everything was clearly communicated and explained and the level of care i received beyond just the surgery, the attention to how I was doing, just the overall concern and care for me was so impressive. 

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Responses

Response from Fiona Mackenzie, DCP Manager, Glasgow Dental Hospital, NHS Greater Glasgow and Clyde last month
Fiona Mackenzie
DCP Manager, Glasgow Dental Hospital,
NHS Greater Glasgow and Clyde

Submitted on 18/09/2025 at 10:10
Published on Care Opinion at 10:10

Dear outflowkc5,

I am very grateful that you have taken time to tell us about the care you received during your surgery. It can be an anxious time for our patients and I know that our team understand how important it is to help patients feel relaxed and cared for. I am so pleased that your experience was so positive.

Grainne, Lorraine and the team will be thrilled to have been recognised in this way, thank you for your lovely comments.

Best wishes,

Fiona

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