"Extremely grateful to everyone involved"

My brother-in-law and two adult nieces were involved in a three-car pile-up . There were 4 ambulance and two fire crews and several police crews on the scene. I attended with family as soon as we could, from the time we arrived we could see the excellent care everyone was having and that emergency services were in control. Throughout the time at the scene emergency services still had time to be polite whilst dealing with what to me was horrific . 

I followed one ambulance to Altnagelvin hospital and by the time I got parked they already had my brother-in-law in and hooked up to monitors. My nieces followed in another ambulance., I didn’t know that the ambulance crew stay with you until dedicated Doctors and Nurses are available. The  ambulance crew kept checking vitals and feeding information to Factors and Nurses.

This isn’t a job to these people, what I witnessed in A&E goes way beyond any job, the care and dedication shown by everyone we came in contact with, those who were involved with other patients were happy to answer questions, point us in a direction and help.

We were in A&E for 11 hours and it took every minute of that time and care to help my family, bloods, scans , 

X-rays , pain management all taken care of with a smile and dedication . When they were released we were confident they could manage at home with the pain relief they were provided with . Thankfully for us there were no breaks or life changing harm . I am extremely grateful to everyone involved and cannot praise them high enough.