Text size

Theme

Language

"No confidence in doctor"

About: Raigmore Hospital / Gynaecology

(as a service user),

After a year on the waiting list to be seen by Gynaecology, I saw a doctor at Raigmore. 

I had been having pain with my coil, and they checked it and said it looked fine. A few days later I had a scan (not organised by Gynaecology) that showed the coil was sitting in my cervix and had warped. It was taken out at that time. 

I attended sexual health to get a new coil, however it was explained to me that as I had previously had an endometrial ablation, a coil would have to be inserted under hysteroscopy. I was referred back to Gynaecology for this. 

Despite my appointment letter saying a different doctor's name, I saw the same doctor again who, despite policy being to insert under hysteroscopy, tried to insert a coil at that appointment. This was very painful and they could not get it in. There was blood on the sheet afterwards and I had bleeding and bad cramping for days afterwards. 

I was told that I would be referred for a hysteroscopy, as I should have been in the first place, but there may be a wait. 

Months later I received an appointment in the post, which was then rescheduled, and then cancelled. I was asked if I would visit the Golden Jubilee in Clydebank for this. 

I agreed and drove the 3.5 hours there to find that I was referred for a pelvic and transvaginal ultrasound, not hysteroscopy. The radiographer could not read the handwriting on the referral and had to ask me what I thought things could mean. 

I am still without a coil and get bad pain that requires strong painkillers. This has been the case for many months. 

When my radiology report is sent back to Raigmore and I am given an appointment, I will be asking for a different doctor as I have no confidence in the one I saw after my experience.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from NHS Highland 3 weeks ago
Submitted on 25/09/2025 at 12:08
Published on Care Opinion at 12:08


Dear HighlandMoon

'Thank you for taking the time to provide us with feedback.

I am sorry to read about your experience and to enable us to review your care, I would be grateful if you can contact the NHS feedback team directly to provide your details which will be forwarded to the Gynaecology Clinical Director. The team's details are nhshighland.feedback@nhs.scot or you can call them on 01463 705997

Feedback from patients such as yours enables us to review our systems and processes with the aim of making improvements to give patients a better experience.

Kind regards

Liz Drummond

Professional Lead Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k