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"Fixed seating is a trip hazard"

About: Royal Hospital for Children and Young People (Edinburgh) / Outpatients

(as a parent/guardian),

At the sick kids in Edinburgh, on level one of the outpatient department, there are seats that are fixed to the ground. They have metal frames which are slanted so that they are wider at the bottom then at the top. In my view, they are a major trip hazard.

My husband nearly tripped over one of the legs of a bench while holding my newborn son. This is extremely dangerous. Clearly the senior leadership of the hospital knows about the issue, because they have put high visibility tape on all of the legs. However, the seating is bolted to the ground, and still has not been removed. The fact that high visibility tape has been added illustrates that leadership knows and acknowledges that there is a higher risk issue, but they are still not doing anything about it.

We were told that the seats couldn’t be removed yet because leadership have not identified an alternative solution. When I asked about why some of the seating from downstairs has not been moved up in its place, the staff said that this was apparently because children could climb onto it and jump over the glass walls. 

It would be better for it to be removed and to leave people standing, then to continue having dangerous seating bolted to the ground.

Rather than overthinking the problem, just remove the seats.

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Responses

Response from Lewis Doult, Clinical Nurse Manager, Royal Hospital for Children and Young People, NHS Lothian last month
We are preparing to make a change
Lewis Doult
Clinical Nurse Manager, Royal Hospital for Children and Young People,
NHS Lothian
Submitted on 16/09/2025 at 11:13
Published on Care Opinion at 11:53


Dear JM86,

I am the Clinical Nurse Manager for Outpatients at the Royal Hospital for Children and Young People. I am sorry to hear that your husband nearly tripped over the seating. Please be assured that we take the safety of our patients and their families very seriously.

We are currently in the process of replacing the seating and in the mean time we have put in existing mitigations such as increased staff awareness and the high visibility tape.

The high visibility tape is a temporary measure whilst we await the replacement seating to be installed. I note this is not what you were told and I would like to apologise for this. Whilst I appreciate your feelings that it would be better to remove the seating and ask people to stand but unfortunately this wouldn't be appropriate for all of our patients and their families.

I would be very happy to discuss your experiences further. If you would like to take this opportunity please the department on 0131 312 0202 and the staff will take your details so that I can contact you.

Feedback from our patients and their families is really important to us so thank you for taking the time to tell us about your experience.

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Update posted by JM86 (a parent/guardian)

Thanks for responding to my post.

Please can you confirm (1) how long the current seating has been in place for? And (2) The exact date on which the seating will be removed and replaced?

The sick kids has been open since 2021. If a date for removal and replacement is not confirmed then the tape is not really a temporary measure.

It is my understanding that someone broke their pelvis after tripping on these seats. Why wasn’t anything done at that point?

I would rather not yet reach out in person, I would instead be grateful if you could answer my questions transparently on care opinion. Thank you.

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