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"A very well run unit"

About: Daisy Hill Hospital / Daisy Paediatric Ward Daisy Hill Hospital / Theatres/Recovery

(as a service user),

My 6 year old son came in recently to get his tonsils and adenoids removed. We came to DHH paed ward early morning. He was looked after by Anne and Shauna. Anne hadn’t even started her shift and brought us to the correct area from the lift. I cannot fault the care and professionalism we received and experienced.

The ward was so clean. Everyone was so pleasant. I was constantly kept informed of what was happening and why. The staff in theatre and recovery were also brilliant, I wish I had their names, from the nurse who checked us in, the cons anaesthetist, the ent cons and the recovery nurse. All amazing.

As a mum coming in with a 6 year old boy and having worries about a procedure, I felt very at ease and well cared for. Again Anne and Shauna cared for him post op they couldn’t have done enough. They are a credit to the unit. A very well run unit.

Thank you so much for looking after my little boy, strangely he had the best time! The domestic staff were also in cleaning several times and had the unit very clean and presentable. Thank you all again very much I hope you all get the credit you deserve 

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Responses

Response from Sharon McElroy, Lead Nurse Acute Paediatrics, Daisy Hill Hospital, Children, Young People and Women's Services Directorate, Southern Health and Social Care Trust 2 months ago
Sharon McElroy
Lead Nurse Acute Paediatrics, Daisy Hill Hospital, Children, Young People and Women's Services Directorate,
Southern Health and Social Care Trust
Submitted on 12/09/2025 at 11:44
Published on Care Opinion at 11:44


picture of Sharon McElroy

Hi listennh56;

Firstly I hope your son is recovering well post his surgery, I am delighted to hear he had the best time. Post surgery toast is the best.

I am delighted to hear about the excellent experience delivered to your son by the entire team in Daisy. Both Anna and Shauna will be delighted to hear this feedback as will our domestic staff and entire staff. It is a pleasure to receive feedback in regards to the cleanliness of our unit as I know our domestic staff work tirelessly to maintain this high standard.

I wish both you and your son all the best for the future.

regards;

Sharon

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Response from Pamela Fitzpatrick, Main Theatre / recovery and Paeds theatre/Recovery manager, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 months ago
Pamela Fitzpatrick
Main Theatre / recovery and Paeds theatre/Recovery manager, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 16/09/2025 at 11:44
Published on Care Opinion at 11:57


Thank you for taking the time to highlight a positive experience that your son and yourself had during his operation. I hope he is recovering well.

I will pass on your lovely feed back to the theatre and recovery team.

Kind regards,

Pamela

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