Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Exceptional caring skills

Posted By Topper

"Exceptional caring skills"

About: Aberdeen Royal Infirmary / Cardiac ITU (Intensive Therapy Unit) Aberdeen Royal Infirmary / Cardiology / Coronary Care Unit Scottish Ambulance Service / Emergency Ambulance

(as the patient),

After contacting the ambulance service, Rebecca and Valerie responded to my condition with skills of professional efficiency and compassion. I felt so well looked after as they assessed my condition. Their care was excellent, calm and reassuring to myself and my husband. 

On arrival at ARI, the staff in the Cath Lab efficiently prepared me for Cardiac catheterisation. Dr Stewart skilfully assessed my condition and painstakingly inserted a stent into the blocked artery with amazing patience.

I was a patient in Ward 106A for 4days, the care and attention to detail with great communication was outstanding. The whole team involved in my care was of a very high standard of excellence . I felt safe, secure and comfortable in their exceptional caring skills.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Erin Trumper, Senior Charge Nurse, Cardiology, Coronary Care Unit, NHS Grampian last month
Erin Trumper
Senior Charge Nurse, Cardiology, Coronary Care Unit,
NHS Grampian

Submitted on 12/09/2025 at 08:16
Published on Care Opinion at 08:24

picture of Erin Trumper

Thank you so much for taking the time to share your kind feedback about Ward 106a CCU. We’re truly delighted to hear that you had such a positive experience with us, especially during a time when you were unwell. Your words mean a great deal to the team and will be shared with everyone involved in your care. Wishing you a speedy recovery and all the very best.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 4 weeks ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/09/2025 at 14:53
Published on Care Opinion at 14:53

picture of Marie Kennedy

Dear Topper

Thank you so much for taking the time to share your experience following your recent cardiac emergency. I see that your feedback relates to a number of services and I’m responding on behalf of the Scottish Ambulance Service.

It’s wonderful to hear that Rebecca and Valerie responded with such professionalism and compassion, helping you feel reassured and well cared for during a very difficult moment. Your description of their calm and efficient approach is a powerful reflection of the care we aim to provide.

I will make sure your kind words are shared with both Rebecca and Valerie and with their senior colleagues so they know the impact they had. If you’re happy to do so, please consider sending your name, the date and time of the call out and the address to sas.feedback@nhs.scot, along with your Care Opinion username. This will help us match your story with the crew and ensure it reaches them directly.

Thank you again for your generous feedback. Wishing you continued recovery and good health.

Warm wishes,
Marie Kennedy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k