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Fantastic help and very reassuring

Posted By triangulumqj75

"Fantastic help and very reassuring"

About: Urgent Community Response / Urgent Community Response (South)

(as a service user),

I felt really at my wits end to get some help. My surgery wasn’t very forthcoming and I was desperate. The receptionist at the surgery gave me a number to ring for Adult care.

After ringing number and speaking to a really lovely lady she assured me help was there and we were entitled to it. I immediately felt lifted and from then on help has been very forthcoming. Two hours after the initial phone conversation a lady from the Urgent Response team came. Her help was fantastic and very reassuring. I would like to thank everyone involved it has been very uplifting.

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Responses

Response from William Sutton, Team Lead, Urgent Community Response (South Nottinghamshire), Community Health Services last month
William Sutton
Team Lead, Urgent Community Response (South Nottinghamshire),
Community Health Services

Submitted on 11/09/2025 at 15:26
Published on Care Opinion at 15:26

Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that you were feeling at your wits’ end, but we’re incredibly glad that our team was able to offer the support you needed at such a difficult moment.

It means a great deal to hear that the reassurance and care you received helped lift your spirits. We’re proud to know that our Urgent Community Response team was able to make a positive difference, and your kind words will be shared with everyone involved.

Warm regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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