"Help for persistent problem"

About: City Way Surgery City Way Surgery Rochester ME1 2AY https://www.citywaymedicalpractice.co.uk/

Posted by uniformcp54 (as the patient), last month

Made an online appointment, was sent a link to send photo but there was no link. Tried phoning the surgery, but couldn’t get through.
Problem flared up again, and this time they referred me to the pharmacy. The pharmacist was shocked they referred to them as they couldn’t help. They had to get in touch, and no doctor saw my problem or even spoke to me. Problem is still ongoing, and I’m unable to get an appointment.

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City Way Surgery

Submitted on 13/10/2025 at 09:38

Published on Care Opinion at 09:43

Hello,
Thank you for your feedback regarding the experience you've had here at City Way.
At City Way we always strive for patients having a comfortable and smooth experience, whilst maintaining patient care. We always appreciate any form of feedback provided from patients so that we can better ourselves on a daily basis.
We sincerely apologise for the experience you've had recently and we would welcome the opportunity to discuss this with you further. If you could please contact the surgery with your name and contact details I can arrange for a member of the senior management team to make contact with yourself.
our email is: kmicb.citywaymedicalpractice@nhs.net
Telephone: 01634 843351

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