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They were all so very kind and professional

Posted By Savage

"They were all so very kind and professional"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Theatres North Devon District Hospital / Trauma and orthopaedics

(as the patient),

I sustained apparently, a very nasty fracture of my right ankle. The treatment I received in A&E was amazing, I arrived by balance and was seen almost straight away. Although they managed some of the repair, I was eventually taken to theatre, where after over an hour, they managed to straighten the broken bones out.

I was then transferred to Glossop Ward, where Snr Nurse Bempi and all the staff were absolutely amazing, taking excellent care of me. They were all so very kind and very professional, I could not have asked for better treatment.

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Responses

Response from Emma Mock, Ward Manager (Northern Services), Glossop Ward (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Emma Mock
Ward Manager (Northern Services), Glossop Ward (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 11/09/2025 at 13:17
Published on Care Opinion at 13:17

Dear Savage,

Thank you so much for taking the time to feedback about your experience on Glossop ward.

I am delighted to hear it was positive and I shall be feeding this back to Bimpe and the rest of the team.

I hope you are progressing well following your ankle injury.

Kind regards

Emma Mock

Ward Manager - Glossop Ward

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Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 weeks ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 15/09/2025 at 14:51
Published on Care Opinion at 14:51

Dear Savage,

I am very sorry to hear of you ankle injury and thank you for taking the time to provide feedback of the care and treatment you had in ED and with our colleagues on Glossop.

I will ensure that the wider team all get the chance to review your feedback.

Kind regards

Sophie Hutchings
ED Governance & Operational Support Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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