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"The care of my mom"

About: Countywide Community Care Service Delivery Unit / Palliative Care Team River Neighbourhood Team Worcestershire Royal Hospital / General medicine

(as a relative),

She passed away. I’m glad it’s all over. My heart is broken and I miss her. I know she is at peace now, no more suffering. She had a fall in march, taken to hospital. Had ct scans and others, found lesions on liver & lung with fractured wrist. Fractured wrist was never followed up. In for a week, sent home with further investigation (never saw a specialist).

On returning home continually in pain, constipation, diarrhoea and sickness. Every day from then until she passed. She was admitted again to hospital with uncontrollable pain, came home for 2 days and had to return to hospital for a bleed. Through these months I’ve been by her side. I’ve witnessed the lack of treatment, care & empathy that has been given to my mom. I also witnessed it with other patients. It was concerning.

Mom left Worcester hospital to Tenbury hospital for rehabilitation as I was told, try to get back on her feet. Being there a few days a sister called me to one side. Asking me what my understanding of why mom was there for. To my devastation it was for end of life. Nobody had told us.

Arrangements were made for her to come home at my house. I was scared from my experiences with mom since march. When mom came home the district nurses and palliative care nurse came. I was on guard. I can’t express fully how they were outstanding. They were caring with empathy every problem that arose they were on it. Day and night they were attending to my mom, didn’t matter which one that came out she had same level of care.

Information was valuable, each nurse knew what was going on also me and mom was included. At last she got the care she deserved and the support I needed. The team that had cared for mom should be put up for example of how it should be done to hospital nurses and doctors. These nurses I can’t thank enough, that’s how it should be done 

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Responses

Response from Jill Proctor, Integrated Community Services Lead, Community Specialist Palliative Care (North) & Countywide Lymphoedema Service, Herefordshire and Worcestershire Health and Care Trust 2 weeks ago
Jill Proctor
Integrated Community Services Lead, Community Specialist Palliative Care (North) & Countywide Lymphoedema Service,
Herefordshire and Worcestershire Health and Care Trust
Submitted on 30/09/2025 at 13:11
Published on Care Opinion at 13:34


picture of Jill Proctor

Dear Big Nanny,

Please accept my condolences to you and your family on the loss of your mother, if you need any support at this time please use this link to find the bereavement support available in Worcestershire, https://www.hwics.org.uk/our-services/herefordshire-and-worcestershire-bereavement-toolkit or contact the Specialist palliative Care team who will happy to help signpost you.

I am sorry the care of your mom was not a positive one within other organisations, we will share this response with them so they can respond and also help them learn to prevent it happening to others.

It was lovely however to read your words about the Specialist Palliative Care (SPC) Nurse and the Community Nurses, and how they provided the care you expected for your mom and supported you at this difficult and sad time. I have shared your feedback with Hannah the SPC nurse and I thank you for taking the time when I am sure there is so much for you to do, for sharing your experience with us.

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Response from Suzy Tandler, Operational Lead, River Neighbourhood Team, Herefordshire and Worcestershire Health and Care NHS Trust 2 weeks ago
Suzy Tandler
Operational Lead, River Neighbourhood Team,
Herefordshire and Worcestershire Health and Care NHS Trust
Submitted on 30/09/2025 at 15:21
Published on Care Opinion at 15:31


I am sorry that your Mom and yourself had such a negative experience, I understand that your feedback has been shared with the organisation, to prevent anyone else having the same experience.

All of us at River neighbourhood team extend our condolences to you and your family at this difficult time. I am pleased that we alongside the specialist palliative nurses were able to support your Mom and you.

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